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For all course enquiries please call the Course Enquiry Line on 030 030 32435

For general enquiries please call 01522 876000 or email .(JavaScript must be enabled to view this email address)

For International enquiries outside the EU, please call +44 (0)1522 876000 or email .(JavaScript must be enabled to view this email address)

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Find a Course...







Apprenticeship Standard in Hospitality Team Member Level 2

Level 2

Key Facts

Level:Level 2

Full-time/part-time:Part time

Duration:

Start Date:11th December 2017

Location:Off Premises

Course Code:2AO0005AA0

Apply Online 
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A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.
You must achieve a successful diagnostic assessment in English, Maths at Level 1 and be in employment for 30 hours a week.
Assessment is a combination of practical tasks, written assignments, oral discussions and online tests.
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