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For all course enquiries please call the Course Enquiry Line on 030 030 32435 or email

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Lincoln College

Monks Road

T 01522 876000
F 01522 876200

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Newark College

Friary Road
Newark, Nottinghamshire
NG24 1PB

T 01636 680680
F 01636 680681

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Gainsborough College

Acland Street
DN21 2LG

T 01427 617471
F 01427 617577

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Certificate in Information, Advice or Guidance (online) Level 2

Offering clear and accurate information, advice and guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key.


• Achieve a nationally recognised Level 2 qualification

• Further your personal and professional development

• Learn at a time that suits you without having to attend college

• Increase understanding of accurate recordkeeping, effective signposting and referral

• Improve your understanding of effective communication techniques

Course Content (Units):

1. Information, advice and guidance in practice

2. Developing interaction skills for information, advice and guidance

3. Signposting and referral in information, advice and guidance

4. Information, advice and guidance in context

5. Skills for advice providers

This course is available in several learning styles:

• Flipbook – online PDF workbook

• Online assessment – workbook and submit answers online

• Paper based – complete workbooks and return to the college

There are no formal entry requirements. This course is funded through the College’s Adult Education Budget. You must be 19 or older on the first day of the course, be living in the UK on the first day of your course, and have lived in the UK, the Channel Islands or the Isle of Man for 3 years immediately before this.


Key Facts

Level:Level 2

Duration:13 weeks

Location:Lincoln Campus

Course Code:CSL0998AA1

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